Building an AI-Led Insights Culture with eBay
On May 1, 2025, Market Logic and eBay took the stage at IIEX North America in Washington, D.C., to explore how eBay is building an AI-led insights culture.
This fireside chat focuses on how the two companies have partnered together to put customer-centric insights at the heart of their decision making by leveraging AI.
Central to this process is the use of Market Logic’s platform, DeepSights. DeepSights centralizes company data and democratizes insights, allowing stakeholders to access self-service tools and dashboards.
This session highlights the importance ofleadership buy-in, building stakeholder engagement, and how to ensure data security within AI-platforms. Ultimately, these steps lay the foundation for the creation of a single, integrated insights ecosystem that maximizes ROI and improves company-wide decision-making.
Speakers:
• Seth Mandl, Senior Manager, Insight Capabilities, eBay
• Olaf Lenzmann, Chief Innovation & Product Officer, Market Logic
Key Takeaways:
- How GenAI transforms knowledge sharing and enterprise research
- Real-world lessons from building a connected insights ecosystem
- Why AI agents are redefining the future of consumer insights
