AI insights for better CX management

Get a 360° view of your customers with DeepSights. Align teams with seamless insight sharing and transform feedback into powerful decisions.

Meet DeepSights: The AI-powered knowledge management platform for next-level CX management

Bring the voice of the customer into every decision

As a CX Manager, you know that understanding your customer pain points is the key to delivering seamless experiences. But with feedback scattered across surveys, interviews, and research reports, getting a clear picture of the customer experience is a challenge.

DeepSights instantly surfaces key customer insights from all your data—no more sifting through reports or waiting on analysis. With AI-powered access to the information you need, when you need it, you can resolve pain points faster, align teams, and create experiences that drive satisfaction and loyalty.

Why CX Managers love DeepSights

All your customer insights, instantly connected

Say goodbye to scattered CX management. DeepSights brings together discussion group transcripts, survey results, and customer insights into one AI-powered platform. No more jumping between systems — just fast, seamless access to the full customer story in one place.

Unify communications for streamlined CX management

Break down silos and ensure every team—CX, product, and marketing—works from the same insights. DeepSights integrates with Microsoft Teams, Google Chat, and Slack, delivering instant access to critical data right where your teams collaborate.

Turn customer feedback into powerful decisions

Make customer voices count, for better CX management. DeepSights extracts insights from interviews, focus groups, and Voice of the Customer transcripts, then combines them with other research to give you a data-backed, 360° view of the customer experience.

What’s included with DeepSights

APIs for AI-to-AI integration

API first approach, built on a high-performance infrastructure.

Fully integrated insights ecosystem

Connect a world of data sources from RSS feeds and syndicated research to 3rd party sources.

Multi-lingual support

Supports a wide range of languages, enabling global teams to access insights regardless of their language preference.

AI-automated content uploads

Generate metadata with AI auto-tagger to structure content with standard industry taxonomies.

User-friendly interface

Encourage frequent use and adoption via intuitive, easy-to-use AI interactions.

AI-powered source validation

Automatically flags contradictions and limitations to ensure data reliability.

Customizable source management

Select trusted sources or upload documents for AI-powered analysis.

Executive-ready insights reports

Get key insights with source links, ready to download and share.

Answers from trackers and data tables

DeepSights extracts key insights from structured data like brand health trackers and sales data.

Smart content recommendation

AI suggests relevant knowledge for deeper insights.