Event Description:
Organizations want to know that their money is well spent. Measuring the ROI of KM involves identifying Key Performance Indicators, collecting data, and demonstrating the value of KM in concrete terms, including employee productivity, customer satisfaction, new ideas generated and their successful implementation, and cost savings.
Don’t miss this live event on Tuesday, July 15th, 11:00 AM PT / 2:00 PM ET.
In this webinar, we’ll be discussing best practices and future developments around delivering ROI with your knowledge management systems.
Register today to hear:
- Best practices for measuring and communicating impact, from productivity gains to research spend reduction.
- Real-world examples of ROI use cases from across the Pharmaceutical, Retail, and CPG industries.
- What are the key business value drivers for organizations using KM in a Support & Service context?
- How and where does knowledge drive business value across support organizations, and how can that value be measured?